Getting Their Ducts in a Row.

A 70-year-old heating, cooling and plumbing company, operated by the family’s third generation, wanted to build upon its success and breathe new life into its brand.

Let’s go!

Discovery Session

A Discovery Session with the CEO and senior leadership team revealed some great gems about the history of their family business.

Brand Strategy

Expertly better! What was clear from the session was Hutchinson’s deep-felt philosophy of doing the right thing for employees, customers and the community. That meant honesty and integrity, and it meant having the right tools, training and infrastructure in place to support excellence.

Creative Development

A clean, bold visual execution was created along with retooled marketing materials designed to be smarter in form and function. One of the greatest opportunities we identified for increasing brand visibility was their service trucks. They are bursting with brand personality!

Brand Adoption

To create excitement internally, we created an employee kick-off with teaser emails, a contest, giveaways and a launch meeting kit. A Momentum Group was formed to identified and aligned all brand touchpoints to deliver on the “Expertly better” positioning. Quarterly marketing campaigns include traditional, digital and social media tactics.


17% Increase in employee engagement

16% Increase in website lead submissions

6% Increase in qualified call volume

74% Lift in leads generated

Tag Strategies has been instrumental in evolving the Hutchinson brand internally and externally. Through in-depth discovery with internal stakeholders and customer satisfaction research, Tag has helped us learn more about what makes our company different and how we can successfully deliver on our brand promise.

Fred Hutchinson

CEO at Hutchinson Plumbing Heating Cooling

Want us to do that for you?

Because we’d love to!