Crossroads Hospice Brand Case Study - Tag Strategies
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Brands • Marketing • Advertising
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Crossroads Hospice had offices located in six states, all acting independently. There was a great need to identify the brand’s uniqueness and unify the organization.

The Solution:

Brand Insight Assessment

Company-wide survey assessed gaps in management and employee perceptions of the brand’s ability to differentiate, communicate internally, and compete externally. The outcome was used to prioritize tactics and allocate resources to close the gaps.

Discovery Session

Discovery session with CEO and senior leadership resulted in clear differentiation from any competitor in the hospice industry.

Brand Strategy

Developed a brand strategy that perfectly captured Crossroads’ dominant characteristic – being overachievers and innovators. Tagline: Expect more from us. We do.

Creative Development

Tag developed a look and narrative for the brand that dramatically cut through the clutter of the industry. We created high visibility for the brand by outfitting the clinical staff in custom-colored scrubs with bold graphics. All other staff members wear branded shirts, scarfs and neck ties.

Results:

Most recognized hospice brand among
healthcare professionals

2nd largest social media community in the industry

Created a culture of “green” that inspires greatness

Annual revenue increased from $30M to $160M

Work Samples:

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