If you’re ever planning a vacation to the Dominican Republic, I highly recommend you go to Punta Cana and stay at the Excellence Hotel. As soon as the airport taxi pulled up to the grandiose, pristine lobby, I stepped out and was immediately greeted by a lovely gentleman who handed me and my girlfriend, Lauren, a glass of champagne (note: they also gave us hot towels but I had no idea what to do with them). Check-in was a breeze and before we knew it, we were having drinks out of a coconut at one of the bars by the beach.
Before booking our trip, we were torn between travelling to Aruba and Punta Cana (life is hard sometimes). We quickly made the decision to book at Excellence Punta Cana after it was highly recommended to us by Lauren’s co-worker Janine. She’s been there three times, after all. Another positive? The fact that it’s adults only.
During our stay we found that everyone who worked at the hotel was always in high spirits, saying hola with a smile everytime we passed by. Anytime we asked any hotel worker how they were, they would always reply the same way…”excellenté!”
Like most all-inclusives, the resort had many fine-dining options that didn’t require reservations; beach service for food or drinks whenever you wanted; activities during the day around the pool, and live entertainment each night. But the thing that really set this all-inclusive hotel apart from others I’ve been to was the Excellence Club membership. The Excellence Club included VIP service, a premium suite with ocean views, private beach area, sparkling wine upon arrival, upgraded mini-bar, complimentary spa treatment, and access to a private lounge with appetizers and beverages. We even met a couple that had stayed at the Excellence hotel quite a few times before, both in Punta Cana and at a few of their other locations in the Caribbean. That got me to thinking, what is it about this place that is so great?
From a brand perspective, Excellence Hotel Punta Cana is an excellent (pun intended) example of a resort that truly delivers excellence at every touchpoint. They must be doing something right if people keep coming back. I know if I ever have the chance to get down to Punta Cana again, there isn’t a doubt in my mind that Excellence will be where I would stay. It’s paramount for hotels to leave a good brand impression on their guests because it can really make or break their success. Remember, one-star ratings can be a deal breaker.
What were your best and worst resort experiences?